UIC -- College of Pharmacy
Computer Specialist I
• Diagnosed and resolved client incidents/requests relating to software/hardware, networks, communications, computer usage policy, and operating systems (Windows, Macintosh, Unix).
• Reported incidents/requests on TeamDynamix ticketing platform.
• Managed Helpdesk solely during the evening shifts.
• Supervised and trained undergraduate student staff on ITU processes, technology, and applications.
• Created and maintained monthly reports utilizing Lansweeper/SQL queries for outdated software and OS Environments.
July 2020 - October 2020
Hendrickson
Advanced Technology Intern
• Developed front-end user interface in Javascript/HTML/CSS using the Ionic React library.
• Assisted team leader in testing functionality through GraphQL client and decomposing code into new React components.
• Learned introductory terminal programming through Linux commandline (on an Arduino Raspberry Pi) and PowerShell (SSH).
July 2020 - October 2020